Slough Removals Service Terms and Conditions

These Terms and Conditions apply to all domestic and commercial moving services provided by Slough Removals, including local relocations, long-distance moves, packing support, loading and unloading, furniture handling, and associated transport services. By requesting a quotation, confirming a booking, or allowing our team to commence work, you agree to be bound by these terms. If you do not agree, you should not proceed with the booking.

For the purposes of these terms, references to “we”, “us”, and “our” mean Slough Removals, and references to “you” or “the customer” mean the person or business requesting or receiving the service. These terms are designed to set out a clear understanding of how our services operate, how bookings are made, how charges are calculated, and what responsibilities each party has during the removals process.

The agreement covers services arranged through quotation, survey, email, telephone, or written confirmation. Any special instructions, access limitations, fragile items, storage requirements, or waste removal arrangements should be disclosed before the move date. If your circumstances change after booking, you must notify us as soon as reasonably possible so we can assess whether the schedule, labour requirements, or price needs to be adjusted.

We may update these terms from time to time to reflect changes in law, operational practice, or service offerings. The version in force on the date of booking shall normally apply to that booking unless a later variation is agreed in writing. No oral statement by any employee or representative shall override these terms unless confirmed by an authorised person in writing.

1. Booking Process

To arrange a move with Slough Removals, you must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, preferred dates, and any additional services requested. Our quotation may be based on inventory details, photographs, a virtual survey, a site visit, or a combination of these methods. Any estimate provided before a full assessment is subject to revision if the actual scope differs from the information supplied.

Once you accept the quotation, we will confirm availability and may request a deposit or written acceptance to secure the date. A booking becomes binding when we issue confirmation or otherwise agree in writing to carry out the service. It is your responsibility to ensure that all details are correct, including address, moving date, parking arrangements, lift access, and any permits or restrictions that could affect the work.

We reserve the right to decline or amend a booking if we believe the move presents safety concerns, involves unlawful items, exceeds the stated scope, or cannot be completed with the resources originally allocated. If extra labour, additional vehicles, or specialist equipment are required on the day because of undeclared items or difficult access, further charges may apply. Any price adjustment will be based on the additional time, risk, or materials involved.

Customers must ensure that they have the authority to arrange the removal of goods from the premises and that the items are not subject to any dispute, lien, or third-party claim. Where the service is being arranged by an agent, landlord, solicitor, tenant, or other representative, that person warrants that they have permission to instruct the move on behalf of the owner or occupier.

2. Pricing and Payments

Prices are normally quoted on the basis of the information supplied at the time of enquiry. Unless expressly stated otherwise, quotations are valid for a limited period and may be subject to seasonal demand, fuel costs, waiting time, road conditions, and variations in the size or complexity of the job. We may charge by fixed fee, hourly rate, or a combination of both, depending on the service agreed.

All fees must be paid in accordance with the payment terms stated in your quotation or invoice. Unless otherwise agreed, any deposit is non-refundable where the booking is cancelled by you outside the permitted cancellation window or where we are prevented from carrying out the work because of inaccurate information or failure to provide access. Final balances are usually due on completion of the service, and we may require cleared funds before unloading or releasing goods.

We accept payment methods specified at the time of booking. If payment is not made on time, we may suspend the service, retain goods where lawful to do so, recover reasonable collection costs, and charge interest on overdue amounts in accordance with applicable legislation. You are responsible for any bank charges, failed payment fees, or similar costs arising from your chosen payment method.

Any written estimate is based on the details available at the time and should not be treated as a guarantee if circumstances materially change. If, during the job, it becomes apparent that the inventory is larger than declared, access is more difficult, or the waiting time is excessive due to circumstances within your control, we may revise the price accordingly and request immediate confirmation before continuing.

3. Cancellations, Rescheduling, and Delays

You may request cancellation or rescheduling of your removal service by giving us notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. If you cancel very close to the scheduled date, we may retain part or all of any deposit to cover administration, planning, and lost availability.

If you need to change the date or time, we will try to accommodate the request, but alternative availability cannot be guaranteed. Where a new date is agreed, the original quotation may be revised if costs have changed or if the revised booking differs from the original scope. We are not liable for losses caused by your decision to delay or reschedule unless the loss results from our breach of these terms.

We will use reasonable efforts to attend at the agreed time, but delays may occur due to traffic, weather, vehicle issues, or events outside our control. We are not responsible for indirect losses caused by a delayed arrival, including missed completion deadlines, unless a guaranteed time has been expressly agreed in writing. If a delay is due to our fault, we will seek to minimise disruption and keep you informed where practical.

4. Your Responsibilities on Moving Day

You must ensure that the property is ready for the move, including safe access, clear pathways, suitable parking arrangements, and any required permits or permissions. All items should be packed, labelled, and made available unless you have paid for packing services. Fragile items, valuables, and prohibited items should be identified in advance. We may refuse to move items that are inadequately packed or unsafe to handle.

It is your responsibility to disconnect appliances, secure drawers and doors, defrost fridges and freezers where necessary, and protect flooring or surfaces if requested and agreed. We are entitled to rely on your instructions regarding which items are to be moved, stored, disposed of, or left behind. If anyone at the collection or delivery address gives us contrary instructions, we may pause the service until the matter is resolved.

You must ensure that children, pets, and unauthorised persons are kept clear of the working area for health and safety reasons. If our staff consider that conditions are unsafe, they may stop work until the issue is corrected. Any resulting delay, additional labour, or aborted visit may be charged to you if the unsafe condition is caused by circumstances under your control.

5. Liability and Insurance

We will take reasonable care of your property while it is in our possession, but liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, or damage caused by items that were inadequately packed, incorrectly secured, or declared fragile without appropriate protection. Customers should consider whether specialist insurance is needed for high-value, antique, sentimental, or irreplaceable possessions.

Where we are at fault, our liability for loss or damage is generally limited to repair, replacement, or compensation based on the fair market value of the affected item, subject to any applicable limits stated in the quotation or insurance summary. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not liable for loss arising from incorrect information supplied by you, including inaccurate inventory details, undisclosed access restrictions, or failure to mention special handling needs. Nor are we liable for delays or failures caused by events beyond our reasonable control, such as severe weather, road closures, strikes, civil unrest, fire, flood, epidemic, or interruption to utilities or transport infrastructure. In such cases, we may rearrange the service without penalty to us.

Any claim for damage or loss must be raised as soon as reasonably possible and, in any event, within a reasonable period after discovery. You must allow us a fair opportunity to inspect the item and, if appropriate, to arrange repair or assessment. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

6. Waste Handling and Disposal Regulations

Where our Slough removals company is asked to remove unwanted items, packaging, or general waste, the service will be carried out in accordance with applicable UK waste regulations. We will only transport and dispose of waste that we are legally permitted to handle. You must not ask us to dispose of hazardous, clinical, electrical, chemical, or controlled waste unless this has been expressly agreed and lawful arrangements are in place.

It is your responsibility to disclose the nature of any waste before collection. Items such as paint, solvents, gas bottles, oils, batteries, asbestos, fluorescent tubes, sharps, and contaminated materials require special handling and may be refused. We may request additional charges for segregating, loading, transporting, recycling, or disposing of waste in a compliant manner, including any facility or documentation costs.

Any waste transferred to us remains your responsibility until lawfully accepted for disposal by a licensed facility or authorised contractor. If you misdescribe items, conceal hazardous materials, or place prohibited waste among ordinary household effects, you may be liable for all resulting losses, penalties, clean-up costs, and third-party claims. We reserve the right to refuse any item that cannot be handled safely and lawfully.

Where waste transfer notes, inventories, or other records are required, you agree to provide the information necessary for compliance and to sign any documents reasonably needed to support lawful transfer. We may keep records relating to the collection, transport, and disposal of waste for audit and regulatory purposes. Nothing in these terms authorises unlawful fly-tipping, mixing of incompatible waste streams, or disposal contrary to environmental legislation.

7. Items Excluded from Standard Service

Unless specifically agreed in advance, we do not move items that are illegal, dangerous, explosive, corrosive, contaminated, perishable, or otherwise unsuitable for standard transport. This may include firearms, ammunition, certain chemicals, live animals, plants, cash, jewellery, and highly valuable documentation. If such items are discovered during the move, we may decline to handle them, and any delay or return journey may be chargeable.

We also reserve the right to refuse items that are too heavy, awkward, or unsafe to move without specialist equipment, additional personnel, or proper advance notice. If the service requires cranes, hoists, scaffold access, specialist dismantling, or other non-standard arrangements, these must be agreed beforehand and may be subject to separate pricing and terms.

If prohibited or undeclared items are found in our vehicle or with your consignment, you indemnify us against any fine, loss, detention, investigation, or enforcement action arising from your failure to disclose them. We may notify the relevant authorities where required by law or where we reasonably believe an offence has occurred.

8. Complaints and Disputes

If you have a complaint about the service, you should raise it promptly so that we can investigate while the relevant facts are fresh. Please provide a clear description of the issue, supporting photographs where available, and any relevant documents such as the booking confirmation or inventory. We will review the matter and respond within a reasonable period.

Where appropriate, we may offer a repair, replacement, partial refund, or other practical resolution, but any such remedy is made without admission of liability unless stated otherwise. If a dispute cannot be resolved informally, both parties agree to attempt to settle the matter in good faith before starting court proceedings. This does not affect any legal rights you may have as a consumer.

Nothing in these terms limits the statutory rights of consumers under applicable UK consumer protection law. If any provision is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remainder of the terms shall continue in full force and effect.

9. Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless you are a consumer resident in another part of the UK and mandatory law provides otherwise. If any mandatory consumer rights apply, they are preserved.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend that you retain a copy for your records. These terms are intended to provide a fair and practical framework for a professional house removals service, while protecting both the customer and the business from avoidable misunderstandings.

Slough Removals aims to deliver a reliable, lawful, and well-organised service in line with industry standards. Our team may need to make reasonable operational decisions on the day of the move in order to protect people, property, and compliance obligations. You agree to cooperate with any such reasonable instructions so that the removal can be completed safely and efficiently.